Shamrock's definition of 'Desktop Management' extends beyond personal computers. A company's desktop enviromment comprises technology devices vital for business user productivity. These technologies include personal computers, laptop computers, and ancillary devices such as printers, laptops, PDAs, applications, and email.
Shamrock performs tasks, processes, and procedures to manage a customer's desktop enviornment. Regardless of the number of devices your business requires (one to hundreds), Shamrock can maintain or implement/setup with minimal user interruption. As your knowledgeable IT support organization, we can develop system specifications that suite your current and future needs. We strive to define a set of standardized products and images for your company to drive consistency, support, and productivity.
To support our customers' desktop environments, Shamrock deploys device monitoring coupled with implementing automated tools such as patch management, anti-virus and anti-spam software, and data backup. The majority of our proactive and troubleshooting desktop tasks can be performed remotely. This approach ensures a cost-effective and time-sensitive support model.
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