When your IT systems require maintenance, you don’t always have to have an IT engineer visit your worksite. Shamrock is able to perform much of our IT infrastructure activities remotely. A key Shamrock value proposition is to provide cost-efficent and timely customer support. In either proactive or reactive modes, our technical staff is equipped with the latest remote access tools to securely access desktops and servers. Prerequisites for us to perform remote services include: (1) a user has access to the Internet, and (2) providing Shamrock permission to remotely connect with the a device. We’re then able to provide support without incurring the time to physically travel to a customer's office or remote location.
Troubleshooting is very streamlined as we develop an understanding of our customers' systems and environments as part of our managed service role. We are also able to leverage a growing knowledge-base of information and best practices, as well as our affiliate relationships with subject matters, to support our troubleshooting efforts. Our knowledge and tools enable us to respond in a timely manner, keeping our costs and our customers' IT costs low. However, in situations when a support engineer determines that a site visit is necessary, Shamrock will coordinate an onsite appointment with the appropriate customer contact in a timely manner.
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