Shamrock manages its customers' server environments. Server management consists of monitoring system performance and availability, and engaging in preventative tasks, such as anti-virus and patch management updates, and other server optimization tasks to keep server hardware, operating systems, and software running optimally. Server maintenance is performed following our prescribed industry best practices, and documented checklists and procedures that guarantee consistency and thoroughness.
Shamrock also performs administration tasks, such as maintaining accounts and roles, and installing and upgrading server software. Maintenance and troubleshooting tasks are performed remotely when possible. Tasks that require system engineer make a site visit will be coordinated with the customer's designated contact, and will meet the service level commitments established between Shamrock and the customer.
Shamrock maintains an inventory of assets and license information to manage service maintenance and vendor contracts. Shamrock also works with vendors and company representatives to coordinate license renewals and new IT contracts.
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