Health Plan of San Mateo

Health Plan of San Mateo case study provided by Shamrock Office Solutions, a Flex Technology Group company

About Health Plan of San Mateo (HPSM)​

Health Plan of San Mateo (HPSM) is a local, non-profit County Organized Health System (COHS). HPSM’s mission is to ensure that San Mateo County’s vulnerable and underserved residents have access to high-quality care, services and supports so they can live the healthiest lives possible.

Headquartered in San Francisco, California, HPSM has over 200 employees and serves over 145,000 County residents.

PREVIOUS SITUATION

  • HPSM expressed their frustration with their previus service provider
  • They wanted to find a single vendor who could meet their needs for both production and MFPs
  • They were printing banners on their Canon IPF and cutting down the covers using a Duplo Guillotine
  • One of their Ricoh Pro C7100s had a banner sheet tray but was never turned on

OUR SOLUTIONS

  • Provided new equipment and training: (2) Ricoh Pro C7210sx and (2) Ricoh Pro 8320s
  • Created an asset & service management strategy that simplified the client’s end user experience​​

KEY BENEFITS​

  • Upgraded printing technology increased efficiency and improved end-user satisfaction​
  • HPSM now has a single source solution provider and a trusted partnership with Shamrock