Health Plan of San Mateo

Health Plan of San Mateo case study provided by Shamrock Office Solutions, a Flex Technology Group company

About Health Plan of San Mateo (HPSM)

Health Plan of San Mateo (HPSM) is a local, non-profit County Organized Health System (COHS). HPSM’s mission is to ensure that San Mateo County’s vulnerable and underserved residents have access to high-quality care, services and supports so they can live the healthiest lives possible.

Headquartered in San Francisco, California, HPSM has over 200 employees and serves over 145,000 County residents.


  • HPSM expressed their frustration with their previus service provider
  • They wanted to find a single vendor who could meet their needs for both production and MFPs
  • They were printing banners on their Canon IPF and cutting down the covers using a Duplo Guillotine
  • One of their Ricoh Pro C7100s had a banner sheet tray but was never turned on


  • Provided new equipment and training: (2) Ricoh Pro C7210sx and (2) Ricoh Pro 8320s
  • Created an asset & service management strategy that simplified the client’s end user experience


  • Upgraded printing technology increased efficiency and improved end-user satisfaction
  • HPSM now has a single source solution provider and a trusted partnership with Shamrock